Return Policy
All products purchased on Phantom Official Website can be returned for free within 21 days after delivery, with the following terms and conditions:
1. If the product received is not as advertised on our website
2. If a wrong product is delivered to you
3. If there's quality issue of the product you received
4. If you no longer want the product you received.
Then the product must be returned unused and unactivated , in its original packaging with all seals intact.
We will be responsible for paying the delivery charge for returning a product due to reason 1&2&3;
You will be be responsible for paying the delivery charge for returning a product due to reason 4, we will deduct the delivery charge amount from the product refund amount when refunding to you;
How to Create A Return?
Step 1: Contact our Service Center
Contact our service center by Hotline, Email or Live Chat
Step 2: Send a picture
Send a picture of the item you want to return to our service centre email
Step 3: Pack your product
Ensure that the product being returned does not have the seal broken and it’s intact as delivered.
Step 4: Return your product
If the product you want to return meets all the return requirements, our delivery partners would pick up the item and a refund would be processed