Shopping Help
1. How can I log on to the website?
You can register an account on a related page, and use the email address and password to login after verification.
2. Must I log on to the website if I want to place an order?
You can certainly log on to the website and place orders. We also provide GUEST CHECKOUT for you. Then you can place orders without logging on but just filling in your email address on the CHECKOUT page.
3. How can I pay for the orders?
Cash on Delivery or Online Payment.
4. When can I receive my packages?
In the Nairobi region, order delivery will be done between 1 to 2 business days;
In other regions , order delivery will be done between 1 to 3 business days;
Note: Delivery is currently done only within the region list below, more regions to come
Ahero Gatundu Karatina Kitale Mariakani Mumias Nkubu Sagana
Athi River Gilgil Kehancha Kitengela Maseno Muranga Nyahururu Siaya
Awendo Githunguri Kendubay Kitui Matuu Mwatate Nyamira Sondu
Baraton Homabay Kericho Kutus Maua Mwea Nyeri Sotik
Bomet Igoji Keroka Limuru Mbale Mwingi Nzoia Tala
Bondo Isebania Kerugoya Litein Mbita Nairobi Ogembo Thika
Bungoma Isiolo Kiambu Londiani Meru Naivasha Olkalou Timau
Busia Iten Kibwezi Luanda Migori Nakuru Ongata Rongai Ugunja
Chogoria Kagio Kiganjo Lugari Mois Bridge Nambale Othaya Ukunda
Chuka Kajiado Kikuyu Machakos Molo NandiHills Oyugis Voi
Chwele Kakamega Kilgoris Makindu Mombasa Nanyuki Rachuonyo Watamu
Diani Kangari Kilifi Makutano Mosoriot Narok Rongo Webuye
Eldoret Kangema Kimilili Makuyu Mtwapa Naromoru Ruiru Wote
Emali Kapenguria Kisii Malaba Muhoroni Ngong Runyenjes Wundanyi
Embu Kapsabet Kisumu Malindi Mukurweini Njoro Sabatia Yala
5. What are the kinds of customer services do you provide?
We provide you with three kinds of customer services: HOTLINE, EMAIL and LIVE CHAT.
You can choose any one of them according to your actual demand.
6. When is the customer service available?
The customer service working hours are:
Days Time
Monday to Friday 9:30am to 5:30pm
Saturday to Sunday OFF